Pokerprecinct Warrnambool
This policy explains how Pokerprecinct Warrnambool handles personal information connected with its website and physical hospitality venue.
1. Scope and policy application
This policy applies to personal information you provide through https://pokerprecinctwarrnambool.com, including when you send a contact message or make a table reservation, dining or private-event enquiry. It also applies to information you give us in direct communications that relate to those requests. We use this information to understand what you are seeking and to manage a response about the relevant physical venue service.
This policy may also apply when you provide details while arranging or attending services at 14 Coastal Esplanade, Warrnambool VIC 3280, Australia. That can include arrangements for the poker lounge, dining room or a private event. Pokerprecinct Warrnambool offers poker strictly in person and offline; this policy concerns the hospitality and enquiry information connected with that venue experience, not remote play or online wagering.
This policy does not govern independent websites that may be reached through an external link from this website. Those websites operate under their own terms and privacy practices. Before providing personal information to an external website, we encourage you to read the privacy information published by that website.
2. Personal information that may be collected
The information involved will depend on the reason you contact us and the details you choose to provide. We aim to keep collection relevant to the particular venue request.
When you make an enquiry or ask us to respond, you may choose to provide identifying and contact details such as your name, telephone number, email address and preferred contact method. These details help us return a call from +61 435 718 294or reply from [email protected] in relation to your request. We only expect the information needed to identify your enquiry and communicate with you.
For a poker table reservation, dining enquiry or private venue enquiry, you may provide practical visit details. Examples include a requested date and time, guest numbers, table or dining preference, and notes explaining your enquiry. This information helps Pokerprecinct Warrnambool understand the particular physical visit you are considering and discuss the most relevant arrangements without assuming that a requested time or setting is available.
People considering a private function may provide an event type, expected attendance, preferred timing and relevant hospitality requirements so we can discuss suitability. This may relate to private poker events, hosted tournament evenings, private poker suites, executive poker evenings or hosted poker nights held at the venue. Planning details are used to understand the requested in-venue occasion and do not amount to a guarantee of space, table format or event availability.
We may handle information contained in your correspondence and limited technical information associated with using this website where needed to operate, protect and improve it. We describe this at a general level because the information involved can depend on how you use the site. For information specifically concerning cookies and related website technologies, please read our Cookie Policy.
3. How information is used
We handle personal information for limited purposes connected with the request you make and the operation of the physical venue.
We may use your information to answer a general enquiry and discuss requested poker table reservations, dining arrangements or private events. This can include communicating about the physical poker lounge or coastal dining room where that is relevant to what you have asked. Our use is directed to the service request you have made, rather than to remote poker activity or an online gaming service.
Relevant details may be used to coordinate a requested visit or event, including hosted poker nights, dealer-hosted poker arrangements and dining discussions where applicable. The context is an in-venue experience around offline poker tables, professional dealers, authentic decks, clay chips and table hosts. These details assist a conversation about an intended visit; they do not promise that a particular table, host, dining arrangement or poker format will always be available.
We may maintain records of communications, address service questions, protect the website and meet applicable legal or responsible service obligations. These uses support orderly hospitality administration and responsible service standards. We do not set out a fixed retention schedule in this policy, because the information and purpose of each interaction can differ.
4. When information may be shared or handled by others
Personal information may be handled by carefully selected providers where reasonably necessary to support website, communications, reservation or administrative functions. Any handling should be limited to what is needed for the relevant service or task. We do not identify particular providers, platforms or systems in this policy, and this statement should not be read as a promise about a specific technology or storage arrangement.
We may disclose information where required or permitted by law, or where reasonably necessary to address safety, security, fraud prevention or responsible service matters. This is a limited principle relevant to hospitality operations and responsible service standards. It does not mean that every enquiry involves such a disclosure, nor does it describe a routine identity-checking or law-enforcement process.
If a relevant business or operational change occurs, personal information may be handled as part of that process where permitted by law. Other than the circumstances described in this policy, we do not disclose personal information unless you give permission or another disclosure is permitted or required by law. We do not make broader claims here about where information is stored or whether a particular transfer may occur.
5. Security, storage and retention approach
We take a practical approach to protecting information and keeping it only for purposes that remain relevant.
We may take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Safeguards are considered in light of the nature of the information and the relevant venue or website activity. No method of transmission or storage can be guaranteed completely secure, so this is not an absolute assurance of security in every circumstance.
Information may be kept for as long as reasonably needed for the purpose for which it was collected, to manage communication records and to meet applicable obligations. When information is no longer reasonably required, it may be deleted or de-identified where appropriate. We do not state a fixed period because enquiry records and associated obligations can vary according to the interaction.
Please let us know if your contact or enquiry details change. Accurate details help us handle arrangements for poker table reservations, dining enquiries and private event planning correctly. If you would like to ask about access to or correction of information, see the access and correction section below.
6. Access, correction and privacy concerns
You may contact Pokerprecinct Warrnambool if you want to request access to personal information we hold about you or ask for information to be corrected. Please provide enough detail for us to identify the request and the interaction it concerns. Where appropriate, we may need to verify identity before responding, so that personal information is not provided to the wrong person. You can begin by email or telephone using the contact details below.
Use these details for access, correction or privacy concerns.
You may raise a privacy concern or complaint through the same contact pathway if you are concerned about how personal information has been handled. Please explain the concern as clearly as you can so we can consider the relevant circumstances. Pokerprecinct Warrnambool will consider the concern and respond in accordance with applicable obligations. This policy does not promise a particular response timeframe or set out an external escalation process.
7. Policy changes and related information
We may update this Privacy Policy from time to time to reflect changes to our website, venue operations or applicable requirements. The current version will show its effective date on this page. If you would like the latest information about how we handle personal information, please review this policy periodically. The effective date of the present version is 16 September 2026.
Current policy effective date16 September 2026
Age Verification / 21+ Policy
Rivercall Roast hosts evening in-venue poker tables and maintains a full alcohol service. To explore our card rooms, tournament schedules, and dining menus, please confirm that you are at least 21 years of age.
